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Return & Exchange Policy

RETURN & EXCHANGE POLICY 

  • Size exchangeble delivery charges will apply Rs.200.
  • If product defective or damaged then we will replace the parcel.
  • If there any size issue form our side then we will pay delivery and if not then you will pay.
  • The exchange will be processed in 7 days. 
  • The item is faulty, damaged or defective at the time of delivery.
  • Replacement will be sent in case a defected/faulty/damaged item. 
  • You will be required to email pictuers evidence of the defective item at info@planetonline.pk@gmail.com, or on whatsApp at ( 0334-2614960 ) within 2 days of purchase before any claims can be processed.
  •  Delivery Charges will not be refunded.
  •  Refund requests will be processed within 7 working days after receiving the return products. Rs 200 is deducted for delivery charges in case of refund.
  • For further queries about exchanges and returns, please contact us at 021-32739801 or email us at info@planetonline.pk@gmail.com
  • Sales items will not be refunded.!
  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product has tampered.